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General Conditions

City Tax:
No city tax required

Check-in / Check-outs:
Check-in wellness center: from 14,00
Check-in of the room: from 15,30
Check-out room & wellness center: within Midday

Adults only hotel: To ensure that all of our guests have a relaxing vacation and fully enjoy the silence and peacefulness of the hotel.
For this reason we gladly welcome only guests 18 years or older to our SPA Resort.

Deposit: The booking will be confirmed upon payment of the 30% of the total value of bookings. This deposit can be paid by providing the number and expiry date of your credit card which will then be debited with the amount due for the deposit. Payment by bank transfer is also possible.

Arrival and departure: Your room is available from 3,30pm on the day of arrival. The room must be vacated by 12 midday on the day of departure.

Late check-out: For every non-agreed hour of delay to the check-out, a charge of 30 euro per hour will apply.

Day use: It is possible to stay in your room after 12 midday on the day of departure. The price of 60 euro includes use of the spa area. You therefore have the opportunity to use the room until 6pm. This service can only be offered upon availability which will be confirmed at reception.

Cancellation: We must be notified of cancellation in advance. If cancellations are made up to 5 days prior to arrival, the deposit will be refunded in full. For cancellations made between 4 and 0 days before arrival, the amount paid won’t be refounded.

Spa bookings: In order to fully satisfy your needs, please contact the spa reception at least one week prior to arrival. Cancellations of massages and/or treatments can be accepted up to 24 hours before the planned appointment. For cancellation occurring less than 24 hours prior to a planned appointment, the full price of the treatment will be charged.

Valuables: We cannot take any responsibility for any valuables left in the hotel. Every room has a safe with personally adjustable code number.

Non-smoking rooms: All rooms are non-smoking rooms. Please respect the rules for the well-being of other guests.

Price information: All prices included half board (breakfast, evening meal and overnight stay). After consultation with the hotel, it is possible, for a 20 euro discount, to take bed & breakfast.

Discounts: A third adult will receive a discount of 20% in all room categories and suites. Children under 3 can stay free of charge when sharing the room with their parents. Children between 3 and 11 will receive a 50% discount.

Single room surcharge: A surcharge of 50 euro applies for the single occupancy of a double room.

Internet: In the Borgobrufa Hotel internet is free of charge. The community areas and a large part of the outdoor area is equipped with Wi-Fi. In the rooms, internet is available via a cable connection.

Parking: Parking fees are included in the price.

Four-legged friends: If booked in advanced, small dogs (up to 10 kilos) are welcome in our hotel for a surcharge of 15,00 euro per day. Please remember to bring a blanket and basket for your dog and understand that your four-legged friend will not be allowed access to community areas, the swimming pool area, the spa or the restaurant.

Payment: Payment can be made in cash, by cheque (after being cleared by the hotel), by credit card and by cash

Sport and leisure: Complimentary use of mountain bikes and the tennis court is available to our guests. For night use, a fee of 10 euro will apply.